Kids Foot Locker Reviews

Bought my son a pair of converse in February for his birthday which was last weekend. Unfortunately kids grow like weeds and the shoes were too small. I tried to complete an exchange online and was told to contact customer service because it had been more than 45 days. I call customer service and the rep was extremely rude she put me on hold forever just to come back and tell me there is nothing she could do. I'm not asking for a refund all I wanted was to exchange the shoes for a pair my son can actually wear. They are brand new only been out of the box once when my son tried them on. I have spent hundreds of dollars at this place and the one time I need to exchange something they won't help. So now they get to keep my money and I have shoes that my son can't wear. I could truly understand if he had tried them on back in February but they were a BIRTHDAY GIFT. Horrible customer service and no compassion for the people who keep you in business. I will never spend another dime at foot locker or kids foot locker because apparently they don't care about their customers.

I was told to hold for 30 minutes then a staff member answered my call, and did not get any information to solve my issue and said to stay on hold while they look further into it. Then they never came back and I sat on hold for an hour. Kids footlocker has $#*!ty service

I ordered shoes from these $#*!es March 20 n that's the same day they took the money off my card now these hoes then canceled my order then gone have the nerves to request some more money

I placed my order this weekend and I got the notification that my order shipped—the tracking number just says that "tracking details will be available once the package arrives at the facility". First red flag. Second, these reviews! So I dug a little deeper, and seen that the logo on the kids footlocker.com website is COMPLETELY DIFFERENT than the actual Kids Foot Locker! I'm so bummed, and hope I get my right shoes, in the correct size, without any problems. But all in all, I've determined that the website is totally NOT legit. See the screen shots below of the kids footlocker website in comparison to their social media page and the "Kid's Section" on the Footlocker website—two completely different logos!

I absolutely hate these websites y'all stay false advertising it's either y'all have the shoes or y'all don't then when we get on the app early enough to purchase we have to wait in a line on a website is totally bazaar Just delete the entire website already

We ordered a pair of Jordan 1s for our son and he was super excited for them to get here. Instead of his shoes, they sent us a pair of girls converse. When I called to see how I can get the shoes I ordered and return the converse, they told me they were completely out of stock of the shoes we ordered. So they just took the money and sent any pair of shoes? Very ridiculous and disappointing.

I placed an order for a pair of Jordan's and Jordan socks, the order was delivered to the wrong address and I'll so I called. Kids Foot Locker then decide to open an investigation and I had to wait 10 days, if they could not find my package then they would ship me a new pair (expedited shipping) so after the 10 days I called back and naturally the shoes and socks I ordered was no longer in stock. Needless to vsay I was pretty upset since this was a Christmas gift for my son, who was really looking forward to getting his first pair of Jordan's. So I opted to try and place another order for a different pair of shoes, but they could not do this because they had already processed for the payment to be credited back to my debit card. I was livid since I clearly states that I didn't want my money back I wanted to get my son his shoes so now I have to wait for the money to be credited back to my account and place another order ( will certainly not be through Kids Foot Locker and by that time they will not be able to get them to me in time for Christmas unless I pay the extra for expedited shipping. ALL BECAUSE THEY SCREWED UP AND WERE DELIVERED TO THE WRONG PERSON ( who obviously was a piece of crap for not returning them knowing that they weren't for them)! I WILL NEVER EVER ORDER ANYTHING AGAIN FROM KIDS FOOT LOCKER!

This is the worst experience with kids footlocker, I create a return use their smart label, till now it was about 2 months I have not received the refund when I called them they said not their responsibility and I wonder why the footlocker so bad please be aware when you place an order or start a return.

I placed an order over three weeks ago for ma son's birthday and still have not received my stuff and the party is today. This is unexceptionable and ridiculous.

They took my money. Did not give me a tracking number. It's been 8 days since I ordered my sons shoes. I've tried to chat. Website didn't work. I emailed them. No response. Their phone number is no where on the website. I did a google search and found it. I've bn on hold for 10 minutes and I'm still listening to a recording. I will never order from this place again. I'll stick to finish line. I've never had any problems with them.

I placed an order online for my daughter on June 30th. I waited 5 days for the order to process & leave the distribution center. Then I wait 6 business days to receive my order. Once I received my order it was the wrong size. I tried to contact customer service for a refund on my shipping because it was around $10 for shipping. No one has contacted me back via email or social media. I returned my item in store & was told I wasn't able to get rush shipping on the correct size even though it was foot locker's fault.

Ordered shoes on July 1st 2020. I received an email July 5,2020 stating my order was processed and that my shoes were on their way to ups to be shipped and a tracking number. I looked up tracking number and it states shoes were never dropped off by Footlocker. I was supposed to have received my shoes today July. 9 2020 but the shipping information has not been updated they never have ups my shoes. Only emailed me a bogus tracking number! I emailed them but have gotten NO REPLY! Give me my $90 back! Footlocker.com! Now is not the time to be ripping people off for their hard earned money! Especially while the whole world is in a darn pandemic! I will be reporting to the BBB and everywhere until I get my money back!